Hero CarCare, LLC

Privacy Statement

August 7, 2015

When you use Hero CarCare, LLC, (the "Company") services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.

INFORMATION SECURITY. We work hard to protect our Company and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL.

  • We review our information collection, storage and processing practices, including

    physical security measures, to guard against unauthorized access to systems.

  • We restrict access to personal information to Company employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they

    fail to meet these obligations.

    ACCOUNT CREATION. You must register with Company and create an account to use the Service. You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or Company for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. Company has no control over the use of any user's account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact Company immediately.

    COLLECT INFORMATION. We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method and transaction details, items requested (for automotive services), request notes, location information and other information you choose to provide.

USE OF INFORMATION. We may use the information we collect about you to provide, maintain, and improve our Service, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to users and Third Party Providers, develop safety features, authenticate users, and send product updates and administrative messages. In addition we may use information we collect about you to:

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  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

  • Send or facilitate communications (i) between you and a Third Party Provider, such as estimated times of arrival;

  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Company and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;

  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

We may transfer the information described in this Statement to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.

SHARING OF INFORMATION. We may share the information we collect about you:

  • With Third Party Providers to enable them to provide the Services you request;

  • With third parties to provide you a service you requested through a partnership or

    promotional offering made by a third party or us;

  • With third parties with whom you choose to let us share information, for example other

    apps or websites that integrate with our Service, or those with a Service with which we

    integrate;

  • With Company subsidiaries and affiliated entities that provide services or conduct data

    processing on our behalf, or for data centralization and/or logistics purposes;

  • With vendors, consultants, marketing partners, and other service providers who need

    access to such information to carry out work on our behalf;

  • In response to a request for information by a competent authority if we believe disclosure

    is in accordance with, or is otherwise required by, any applicable law, regulation, or legal

    process;

  • With law enforcement officials, government authorities, or other third parties if we

    believe your actions are inconsistent with our user agreements, Terms of Service, or

    policies, or to protect the rights, property, or safety of the Company or others;

  • In connection with, or during negotiations of, any merger, sale of Company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business

    by or into another company;

  • If we otherwise notify you and you consent to the sharing; and

  • In an aggregated and/or anonymized form which cannot reasonably be used to identify

    you.

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OTHER IMPORTANT SHARING. We may also share your information:

  • With Company subsidiaries and affiliated entities that provide services or conduct data

    processing on our behalf, or for data centralization and / or logistics purposes;

  • With vendors, consultants, marketing partners, and other service providers who need

    access to such information to carry out work on our behalf;

  • In response to a request for information by a competent authority if we believe disclosure

    is in accordance with, or is otherwise required by, any applicable law, regulation, or legal

    process;

  • With law enforcement officials, government authorities, or other third parties if we

    believe your actions are inconsistent with our user agreements, Terms and Conditions, or

    policies, or to protect the rights, property, or safety of Company or others;

  • In connection with, or during negotiations of, any merger, sale of Company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business

    by or into another company;

  • If we otherwise notify you and you consent to the sharing; and

  • In an aggregated and/or anonymized form which cannot reasonably be used to identify

    you.

    SOCIAL SHARING FEATURES. The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

    ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS. We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services.

    YOUR CHOICES FOR USE. You will have the following choices regarding your personal information:

    CHANGES TO ACCOUNT INFORMATION. You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please contact us at Hero CarCare, LLC, 3379 Peachtree RD NE, Suite 555 Atlanta, GA 30326. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. We may reject requests that

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are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical.

ACCESS RIGHTS. Company will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

CONTACT INFORMATION. Company may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system.

PROMOTIONAL COMMUNICATIONS. You may opt out of receiving promotional messages from Company by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

CHANGES TO THE PRIVACY STATEMENT. We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

CONTACT US. If you have any questions about this Privacy Statement, please contact us at Hero CarCare, LLC, 3379 Peachtree RD NE, Suite 555 Atlanta, GA 30326.